سياسة الخصوصية

Privacy Policy

Last Updated: July 2026

At ALNOOR FINDS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you place an order, we may collect the following information:

  • Full Name

  • Mobile Number

  • Email Address (if provided)

  • Delivery Address

  • Order Details

  • Any information you provide while contacting our customer support team

We only collect the information necessary to process and deliver your order.

2. How We Use Your Information

Your information is used to:

  • Process and confirm your order.

  • Deliver your products.

  • Contact you regarding your order or delivery.

  • Provide customer support.

  • Process replacement requests when applicable.

  • Improve our products, services, and customer experience.

  • Prevent fraudulent transactions and ensure the security of our business.

3. Cash on Delivery (COD)

ALNOOR FINDS currently accepts Cash on Delivery (COD) as the only payment method.

Since no online payments are processed through our website, we do not collect or store any debit card, credit card, or banking information.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary, including:

  • Courier and delivery partners for shipping your order.

  • Customer support partners for resolving order-related issues.

  • Legal authorities if required by applicable laws or regulations.

These parties are required to use your information only for the services they provide.

5. Replacement Requests

If you request a replacement under our Replacement Policy, we may collect:

  • Photos or videos of the product.

  • Additional communication regarding the issue.

  • Shipping information required to process the replacement.

This information is used solely for verifying and processing your replacement request.

6. Data Security

We implement reasonable administrative and technical measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality.

  • Remember your preferences.

  • Analyze website traffic.

  • Enhance your browsing experience.

You may disable cookies through your browser settings, although some features of the website may not function properly.

8. Marketing Communications

We may occasionally contact you regarding your order or share updates, offers, and promotions.

You may opt out of promotional communications at any time by contacting our customer support.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order.

  • Provide customer support.

  • Process replacement requests.

  • Comply with legal and regulatory requirements.

10. Your Rights

You may contact us at any time to:

  • Request access to your personal information.

  • Correct inaccurate information.

  • Ask questions regarding how your information is used.

11. Third-Party Services

Our website may contain links or integrations with third-party services. We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their respective privacy policies before sharing your information.

12. Changes to This Privacy Policy

ALNOOR FINDS reserves the right to update this Privacy Policy at any time. Any changes will become effective immediately upon posting on this page.

We encourage customers to review this page periodically to stay informed.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support team through the contact information provided on our website.